What responsible gaming means at sb77
sb77 treats gaming as entertainment. Every player should be able to set a budget, play within it, and walk away feeling good about how they spent their time. When gambling stops being fun and starts causing stress, it has moved into harmful territory.
sb77 provides practical tools so that players in Bangladesh can keep control at every step. These tools work alongside your own decisions. No tool replaces personal judgment, but each one makes it easier to stay within limits you choose for yourself.
Age policy and verification
sb77 is strictly for players aged 18 and over. Creating an account while under 18 is a violation of our terms and will result in immediate account closure and forfeiture of any balance.
Before processing your first withdrawal, sb77 completes a KYC (Know Your Customer) check. You will be asked to submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review takes up to 24 hours. Once approved, your identity is confirmed and your account is fully unlocked for withdrawals. If you believe someone under 18 has access to a device you share, use your device's parental control settings or contact our 24/7 live chat so we can assist with account safeguards.
Deposit and spending limits
Setting a budget before you play is the most effective responsible gaming habit. sb77 lets you apply the following limits from your account settings:
| Limit type | How it works | When it takes effect |
|---|---|---|
| Daily deposit limit | Sets the maximum you can deposit in a 24-hour window via bKash, Nagad, Rocket, or Upay. | Immediately after you save the setting |
| Weekly deposit limit | Caps total deposits across a rolling 7-day period. | Immediately after you save the setting |
| Monthly deposit limit | Applies a ceiling to deposits over a calendar month. | Immediately after you save the setting |
| Session time reminder | Sends an on-screen alert after a set number of minutes to remind you to take a break. | At the start of your next session |
Lowering a limit: takes effect right away. Raising or removing a limit: requires a 7-day cooling-off period before it becomes active. This delay is intentional — it gives you time to reconsider.
The minimum deposit at sb77 is ৳150, and the minimum withdrawal is ৳800. Deposits arrive within roughly 6 minutes; withdrawals within about 22 minutes once approved.
Self-exclusion and account cooling-off
If you feel that gaming is becoming a problem, sb77 offers two options to put distance between you and your account:
Temporary cooling-off
You can pause your account for 24 hours, 7 days, 30 days, or 90 days. During this period, you cannot log in, place bets, or make deposits. Any pending withdrawals are still processed normally. To activate a cooling-off period, go to Account Settings → Responsible Gaming → Take a Break, or contact 24/7 live chat.
Permanent self-exclusion
If you want a longer break, you can request permanent self-exclusion. Your account is closed and you will be blocked from opening a new one. This option cannot be reversed for a minimum of 6 months. To start the process, contact our 24/7 live chat directly and state clearly that you are requesting permanent self-exclusion.
Important: Do not create a new account while a self-exclusion is active. Any account opened during an active exclusion period will be closed and balances forfeited.
Signs that gaming is no longer just entertainment
Problem gambling rarely appears all at once. It usually builds gradually. Here are patterns worth watching for in yourself or someone close to you:
- Spending more money than you can afford to lose
- Chasing losses — depositing more after a losing session to try to recover
- Feeling irritable or anxious when you are not playing
- Lying to family or friends about how much time or money you spend on gaming
- Borrowing money or skipping bills to fund deposits
- Gaming to escape stress, anxiety, or personal problems rather than for enjoyment
- Finding it difficult to stop once you start, even when you planned to play briefly
- Neglecting work, study, or family responsibilities because of gaming time
If you recognise two or more of these signs in your own behaviour, it is a good time to use a cooling-off period or speak with a support service.
Quick self-assessment
Answer these five questions honestly. There are no right or wrong answers — this is for your own awareness:
- Have you spent more on gaming in the last month than you originally planned?
- Have you ever felt the urge to deposit again immediately after losing?
- Has gaming affected your sleep, work, or time with family in the past few weeks?
- Do you think about upcoming gaming sessions when you are doing other things?
- Have you kept your gaming habits hidden from people you are close to?
If you answered yes to three or more questions, consider setting a strict deposit limit today and taking a 7-day cooling-off break. If you answered yes to all five, please reach out to an external support service listed below.
Support tools inside your sb77 account
Every sb77 account includes the following tools under Account Settings → Responsible Gaming:
| Tool | What it does | How to activate |
|---|---|---|
| Deposit limit | Caps daily, weekly, or monthly deposits | Settings → Responsible Gaming → Set Limit |
| Session reminder | Alert after a set number of minutes of play | Settings → Responsible Gaming → Session Timer |
| Cooling-off period | Pauses account for 24h / 7d / 30d / 90d | Settings → Responsible Gaming → Take a Break |
| Self-exclusion | Closes account permanently (minimum 6 months) | Contact 24/7 live chat directly |
| Transaction history | Full record of all deposits and withdrawals | Settings → My Account → History |
| Reality check | Shows time spent and net result of current session | Available during any active game session |
If you have trouble finding any of these options, our 24/7 live chat team can walk you through the steps in real time.
External support and helplines
sb77 encourages any player who feels that gaming is harming them to speak with a professional. The following organisations offer confidential support:
| Organisation | Availability | How to reach them |
|---|---|---|
| Kaan Pete Roi Bangladesh mental health helpline |
Daily, 4 pm – 10 pm | 01779-554391 |
| Gamblers Anonymous International peer support network |
Always open (online meetings) | gamblersanonymous.org |
| BeGambleAware Free online resources and counselling |
Always open | begambleaware.org |
Talking to a support service does not close your account. It is simply a conversation. Many people find that one honest conversation is enough to help them reset their habits.
Common questions about sb77 responsible gaming
1 How do I set a deposit limit on sb77?
Log in to your account and go to Account Settings → Responsible Gaming → Set Limit. Choose daily, weekly, or monthly. The limit takes effect immediately. If you want to lower it in future, the change is instant. If you want to raise it, there is a mandatory 7-day waiting period.
2 Can I reopen my account after a cooling-off period?
Yes. Once a temporary cooling-off period (24 hours to 90 days) expires, your account reopens automatically. You do not need to contact support unless you want to extend it. Permanent self-exclusion is different — that requires a minimum of 6 months before any review is possible.
3 What happens to my balance during self-exclusion?
Any withdrawable balance at the time of exclusion can still be processed. Contact our 24/7 live chat after requesting self-exclusion to arrange the withdrawal. Funds tied to active bonus wagering requirements follow the standard forfeiture rules set out in our Terms & Conditions.
4 Does sb77 allow players under 18 to register?
No. Registration is strictly for adults aged 18 and over. During KYC verification, age is confirmed against your National ID Card (NID), Passport, or Driving Licence. Any account found to belong to someone under 18 will be closed immediately and the balance forfeited.
5 How do I contact sb77 support about a responsible gaming concern?
Use the 24/7 Live Chat button inside your account. Tell the agent clearly what you need — whether that is setting a limit, activating a cooling-off period, or requesting self-exclusion. The team is trained to handle these requests discreetly and without pressure.
Ready to play within a budget you set yourself? Open your sb77 account and use the responsible gaming tools from day one, or return to the homepage to explore games and promotions.